[rt-users] Qmail problem with rt-mailgate

Wed Jan 21 14:36:31 EST 2004

I just installed Rt 3.0.8 on a RedHat Linux 9.0 system using qmail as my
MTA.  I have an alias called bugs and was attempting to test it using
the general queue.  I went through the web interface and added all the
permissions to the general queue suggested by the pdf documentation and
have the following line in the bugs .qmail file:

|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://ticketing.emtsupport.com/

(I have tried a few different lines in the .qmail file including using
/var/qmail/bin/preline and get the same results)

Whenever mail is sent to the bugs user the maillog shows the following:

deferrall:
RT_server_error.//The_RT_server_which_handled_your_email_did_not_behave_as_expected._It/said:
/////<html><body>//<p_align="center"><font_face="Verdana,_Arial,_Helvetica,_sans-serif">
<b>System_error</b></font></p>/<table_border="0"_cellspacing="0"_cellpadding="1">/_<tr>/
__<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,
_sans-serif"_size="-2"><b>error:</b> </font></td>/__<td_align="left"_valign="top">
<font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">Can't_use_string_
("action")_as_a_HASH_ref_while_"strict_refs"
_in_use_at_/opt/rt3/lib/RT/Interface/Email.pm_line_400.<br></font></td>/_</tr>/_<tr>
/__<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,
_sans-serif"_size="2"><b>context:</b> </font></td>/__<td_align="left"
_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">
/___<table_border="0"_cellpadding="0"_cellspacing="0">//____<tr>/_____
<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,
_sans-serif"_size="-2"><b>...</b> </font></td>/_____<td_align="left"_valign="top"_nowrap=
"nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"></font></td>/____
</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,
_Helvetica,_sans-serif"_size="-2"><b>396:</b> </font></td>/_____<td_align="left"_valign=
"top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size=
"-2"></font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign=
"top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>397:</b> </font>
</td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,
_Helvetica,_sans-serif"_size="-2">sub_Gateway_{</font></td>/____</tr>//____<tr>/_____<td_nowrap=
"nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size=
"-2"><b>398:</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">____my_$argsref_=_shift;</font></td>/____
</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,
_Helvetica,_sans-serif"_size="-2"><b>399:</b> </font></td>/_____<td_align="left"_valign=
"top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">
</font></td>/____</tr>//____<tr>/_____<td_nowrap="_align="left"_valign="top">
<font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>400:</b> </font></td>
/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,
_Helvetica,_sans-serif"_size="-2"><font_color=red>____my__args_=__$argsref;</font>
</font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face=
"Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>401:</b> </font></td>/_____
<td_align="left"_valign="to/Error_report_too_long,_sorry./

I hope this is enough information and that someone has any idea of what
might be causing this problem.

I appreciate any help.

-- 
Damon Henthorne  Link-11 Systems  Software Engineer/Systems Admin
	1824-B Empire Industrial Ct.  Santa Rosa, Ca 95403
                 Phone: (877) 783-1767 ext. 113
                      Cell: (707)799-0612
                   damon.henthorne at link11.net     