[rt-users] Qmail problem with rt-mailgate

Thu Jan 22 13:03:49 EST 2004

The problem was that I had MIME-tools-5.411 installed and needed to
install MIME-tools-5.411a to correct the problem.

On Wed, 2004-01-21 at 11:36, damon.henthorne at link11.net wrote:
> I just installed Rt 3.0.8 on a RedHat Linux 9.0 system using qmail as my
> MTA.  I have an alias called bugs and was attempting to test it using
> the general queue.  I went through the web interface and added all the
> permissions to the general queue suggested by the pdf documentation and
> have the following line in the bugs .qmail file:
> 
> |/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
> http://ticketing.emtsupport.com/
> 
> (I have tried a few different lines in the .qmail file including using
> /var/qmail/bin/preline and get the same results)
> 
> Whenever mail is sent to the bugs user the maillog shows the following:
> 
> deferrall:
> RT_server_error.//The_RT_server_which_handled_your_email_did_not_behave_as_expected._It/said:
> /////<html><body>//<p_align="center"><font_face="Verdana,_Arial,_Helvetica,_sans-serif">
> <b>System_error</b></font></p>/<table_border="0"_cellspacing="0"_cellpadding="1">/_<tr>/
> __<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,
> _sans-serif"_size="-2"><b>error:</b> </font></td>/__<td_align="left"_valign="top">
> <font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">Can't_use_string_
> ("action")_as_a_HASH_ref_while_"strict_refs"
> _in_use_at_/opt/rt3/lib/RT/Interface/Email.pm_line_400.<br></font></td>/_</tr>/_<tr>
> /__<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,
> _sans-serif"_size="2"><b>context:</b> </font></td>/__<td_align="left"
> _valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">
> /___<table_border="0"_cellpadding="0"_cellspacing="0">//____<tr>/_____
> <td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,
> _sans-serif"_size="-2"><b>...</b> </font></td>/_____<td_align="left"_valign="top"_nowrap=
> "nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"></font></td>/____
> </tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,
> _Helvetica,_sans-serif"_size="-2"><b>396:</b> </font></td>/_____<td_align="left"_valign=
> "top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size=
> "-2"></font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign=
> "top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>397:</b> </font>
> </td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,
> _Helvetica,_sans-serif"_size="-2">sub_Gateway_{</font></td>/____</tr>//____<tr>/_____<td_nowrap=
> "nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size=
> "-2"><b>398:</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">____my_$argsref_=_shift;</font></td>/____
> </tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,
> _Helvetica,_sans-serif"_size="-2"><b>399:</b> </font></td>/_____<td_align="left"_valign=
> "top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">
> </font></td>/____</tr>//____<tr>/_____<td_nowrap="_align="left"_valign="top">
> <font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>400:</b> </font></td>
> /_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,
> _Helvetica,_sans-serif"_size="-2"><font_color=red>____my__args_=__$argsref;</font>
> </font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face=
> "Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>401:</b> </font></td>/_____
> <td_align="left"_valign="to/Error_report_too_long,_sorry./
> 
> I hope this is enough information and that someone has any idea of what
> might be causing this problem.
> 
> I appreciate any help.
-- 
Damon Henthorne  Link-11 Systems  Software Engineer/Systems Admin
	1824-B Empire Industrial Ct.  Santa Rosa, Ca 95403
                 Phone: (877) 783-1767 ext. 113
                      Cell: (707)799-0612
                   damon.henthorne at link11.net     