[rt-users] rt-mailgate problem with RT 3.0.8

[Scott Hebert]

2 things you can check.

1-> Your alias should contain "--queue Test" instead of "--queue general"
2-> Verify that Everyone has permissions to create a Ticket. See
Configuration / Global / Group Rights.

SH


-----Original Message-----
From: Dan Armeneau [mailto:darmeneau at prl.ab.ca]
Sent: Thursday, January 22, 2004 1:27 PM
To: RT Users
Subject: [rt-users] rt-mailgate problem with RT 3.0.8


Background:

Fresh install of FreeBSD 5.2
Fresh install of MySQL 4.0.17
Fresh install of Perl 5.8.2
Fresh install of RT 3.0.8

Created queue 'Test' and added the following lines to /etc/mail/aliases

-----------[Lines added to /etc/mail/aliases ]------------

helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
correspond --url http://queue.prl.ab.ca/"
helpdesk-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
comment --url http://queue.prl.ab.ca/"

-----------[End of /etc/mail/aliases snip]----------------

ran 'queue# newaliases' to set changes then -
ran 'queue# apachectl graceful' for changes to be recognized by apache -
just in case

When the mail I try to send to RT  finally gets bounced all I get is the
following:

-----------[Bounced e-mail error]-------------------------

Delivery failed 20 attempts: helpdesk at queue.prl.ab.ca

-----------[End of Bounced e-mail error]------------------

Any help with this would be very much appreciated as I have been at this for
a while and haven't made much progress for the last two days.

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850  Fax: 403.782.4650
http://www.prl.ab.ca

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