[rt-users] [rt at obsidian.sentex.ca: Could not load a valid user]

[Damian Gerow]

We've been getting this error a couple of times a day lately.  Nothing,
AFAIK, has changed.  'Everyone' most certainly /does/ have the right
'CreateTicket' in Support -- we get a few hundred tickets a day into that
queue, on a busy day.

We're running 3.0.6 -- known problem?  Would an upgrade to 3.0.8 help?

----- Forwarded message from rt at obsidian.sentex.ca -----

Date: Fri, 23 Jan 2004 01:17:13 -0500 (EST)
From: rt at obsidian.sentex.ca
To: rt-admins at obsidian.sentex.ca
Subject: Could not load a valid user
X-Spam-Level: 
X-Mailer: MIME-tools 5.411 (Entity 5.404)
Message-Id: <200401230617.i0N6HD6p035937 at obsidian.sentex.ca>

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (user at example.org).

You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Support.



<snip e-mail request>


----- End forwarded message -----