[rt-users] RTFM Issues

[AJ]

Look in the apache error logs. If you are also seeing a unix dgram error
with the front end error you may be having the same problem I was having
with solaris.

Log::Dispatch::Syslog has a socket parameter. The default is supposed to be
'inet'  but I had to explicitly define it in the RT.pm.

If you go into the <rthome>/lib/RT.pm and look for Log::Dispatch::Syslog,
towards the bottom will be a line:

stderr=> 1

if you add above that line (adding another key/value to the hash) and
restart the web server:

socket => 'inet',  

#you can add above or below. But wherever, make sure the comma is at the end
of the line that is above

it started to work for me.  

The other option is: socket => 'unix'  

I believe that one of those should work for you.

A.J.



 



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of John Zaitz
Sent: Friday, January 23, 2004 4:27 PM
To: RT Users
Subject: Re: [rt-users] RTFM Issues

I have the exact same problem. And the only difference for me is I am
running
on FreeBSD 4.9. Would you by any chance happen to also be running syslog-ng?
I had no to time to fix the issue so I just configured RT to use file based
logging rather than syslog based logging, and I can create RTFM's.



On Fri, Jan 23, 2004 at 12:59:09PM -0700, Dan Armeneau wrote:
> This is running on a fresh install of:
> FreeBSD 5.2
> RT3-3.0.8
> Perl 5.8.2_2
> MySQl 4.0.17
> Apache 1.3.29_1
> 
> 
> -----Original Message-----
> From: AJ [mailto:rt at musefoundry.com]
> Sent: January 23, 2004 1:00 PM
> To: 'Dan Armeneau'; 'RT Users'
> Subject: RE: [rt-users] RTFM Issues
> 
> 
> Are you on solaris?
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dan
Armeneau
> Sent: Friday, January 23, 2004 1:51 PM
> To: RT Users
> Subject: [rt-users] RTFM Issues
> 
> Still haven't managed to figure out what this is all about.
> 
> When I try and create a 'New Class' in RTFM by clicking the 'New Class'
link
> I get the
> following error of which I have no idea how to rectify.  I have checked
the
> Syslog.pm file to try and determine the nature of the problem but have had
> no luck there.
> 
> Any insight into this issue would be very much appreciated.
> 
> -----------[Start of Error]-------------
> 
> System error
> error:  	no connection to syslog available at
> /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
> context:
> ...
> 187:  	# whether they should generate a full stack trace (confess()
and
> cluck())
> 188:  	# or simply report the caller's package (croak() and
carp()),
> respectively.
> 189:  	# confess() and croak() die, carp() and cluck() warn.
> 190:
> 191:  	sub croak { die shortmess @_ }
> 192:  	sub confess { die longmess @_ }
> 193:  	sub carp { warn shortmess @_ }
> 194:  	sub cluck { warn longmess @_ }
> 195:
> ...
> code stack:  	/usr/local/lib/perl5/5.8.2/Carp.pm:191
> /usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:429
> /usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:337
> /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm:77
> /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Output.pm:41
> /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:95
> /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:74
> /usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:22
> /usr/local/rt3/lib/RT.pm:247
> /usr/local/lib/perl5/5.8.2/Carp.pm:194
> /usr/local/rt3/lib/RT/Principal_Overlay.pm:354
> /usr/local/rt3/lib/RT/User_Overlay.pm:1450
> /usr/local/rt3/lib/RT/CurrentUser.pm:336
> /usr/local/rt3/lib/RT/FM/Class_Overlay.pm:267
> /usr/local/rt3/lib/RT/FM/Class_Overlay.pm:254
> /usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Record.pm:409
> /usr/local/rt3/share/html/RTFM/Admin/Classes/Modify.html:103
> /usr/local/rt3/share/html/autohandler:189
> 
> -----------[Start of Error]-------------
> 
> 
> Dan Armeneau - Computer Technician
> Parkland Regional Library
> 5404 56 Avenue,
> Lacombe, AB T4L 1G1
> Phone: 403.782.3850  Fax: 403.782.4650
> http://www.prl.ab.ca
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
> 
> _______________________________________________
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 
John Zaitz
    Senior Systems Engineer
    W: 512.681.5016 F: 512.681.5017 M: 512.917.4317
    www.works.com

    1024D/644371E4 D925 FFF7 4B06 E453 C4D5  ACB4 9ED3 48CC 6443 71E4

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