[rt-users] Custom Fields in Bulk ticket update

[AJ]

If it's a global field, then the ticket should already have it regardless of
which queue its in.  Is this not the case?


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ben Allen
Sent: Monday, January 26, 2004 2:33 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Custom Fields in Bulk ticket update

All,

Anyone looked at adding support for updating Custom Fields in the Bulk 
Update? (<rt>/share/html/Search/Bulk.html)

I'd like to be able to use the Bulk form to set global Custom Field 
variables for the selected tickets.  From my first pass digging thru the 
code, it looks like there are ProcessTicket{Basics,Dates,Watchers} 
functions in the RT library for this.   Is there a 
ProcessTicketCustomField or similar that could be used inside the 
iterator on Search/Bulk.html  to update the ticket's Custom Fields?

Thanks in advance for any help.

Ben

RT 3.0.8 / RTFM 2.0.3rc4 / RTIR 1.0.2
MySQL 4.0.17 / FreeBSD 5.1 / Apache 1.3.29 + mod_ssl
-- 
======================================================================
Benjamin Allen                                 benjamin at oitsec.umn.edu
U of MN - OIT                                             612-625-7885

      I try to take one day at a time, but sometimes several
         days attack me at once.  -- Ashleigh Brilliant


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