AW: [rt-users] 'simple' interface for rt3

[Kelly F. Hickel]

I'd like to see it also.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: Asif Iqbal [mailto:iqbala at qwestip.net]
> Sent: Wednesday, January 28, 2004 8:58 AM
> To: Joachim Ritschmann
> Cc: Justin C. Sherrill; rt-users at lists.fsck.com
> Subject: Re: AW: [rt-users] 'simple' interface for rt3
> 
> I have been looking for a form like this. Could I take a look at yours ?
> 
> Thanks
> 
> On Wed, 28 Jan 2004, Joachim Ritschmann wrote:
> 
> > Date: Wed, 28 Jan 2004 13:13:16 +0100
> > From: Joachim Ritschmann <J.Ritschmann at tiscon.com>
> > To: Justin C. Sherrill <webmaster at rochester.rr.com>, rt-
> users at lists.fsck.com
> > Subject: AW: [rt-users] 'simple' interface for rt3
> >
> > Yes, I have started something like a webinterface.
> > But the CLI isn't to handy, I got some problems with newlines
> > in the text and until now I couldn't work out
> > how to attach files.
> > Anyway, here are the basics of what I did:
> > Create a virtual host with standard directives in the Apache
> > which is also serving the RT stuff.
> > Create a sinmple HTML form with some dropdowns and textfields.
> > The collected data are sent to a perl script which is calling
> > the CLI-tool.
> > So the users can create a ticket via this page, all following
> > communication is done by mail.
> > I think there's no need to post all the details.
> > Whoever is interested, contact me.
> > BTW: SuSE Linux 8.2, Mysql 3.23.55, Apache 1.3.27,
> > RT 3.0.8, RTFM 2.0.2
> >
> > ___________________________________
> > Ritschi  =B-)
> >
> > Lose your dreams and you will lose your mind
> > Rolling Stones - Ruby Tuesday
> >
> > > -----Ursprüngliche Nachricht-----
> > > Von: Justin C. Sherrill [mailto:webmaster at rochester.rr.com]
> > > Gesendet: Dienstag, 27. Januar 2004 17:50
> > > An: rt-users at lists.fsck.com
> > > Betreff: [rt-users] 'simple' interface for rt3
> > >
> > > I have some staff here that only has to accomplish a very
> > > small number of
> > > tasks within the RT interface, and presenting something with
> > > less options
> > > would be helpful.  (i.e. read, reply, that's it.)
> > >
> > > Has there been any projects that construct a simpler
> > > interface for rt3,
> > > perhaps web pages that call the command-line tool?
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.bestpractical.com
> > http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
> 
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> There's no place like 127.0.0.1
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm