[rt-users] Extra blank comment added !

[Jesse Vincent]

On Thu, Jul 01, 2004 at 08:26:49AM -0400, Alex Vandiver wrote:
> On Thu, 2004-07-01 at 07:25, Kim Thostrup wrote:
> > I have just upgraded to 3.2.0 from 3.0.9 and almost everything seems to 
> > work fine. When I make a comment or reply to a case, i get a blank 
> > history entry first and then the next entry with the actual comment/reply.

>   You are most probably using a MySQL server that doesn't support the
> InnoDB table type; the tables are falling back to MyISAM, which is
> non-transactional.  The "scrips preview" on Update.html tries to start a
> transaction, commit a comment, and then roll it back.  Without
> transactions, this results in a net empty comment.
>   For now, the solutions are to use a MySQL server with InnoDB support,
> or turn off PreviewScrips by commenting out the component call in
> Tickets/Update.html  I'll look into finding some more reasonable
> options, though.

If you're using a mysql server without innodb support, That means you
have a mysql server without support for database level transactions,
which is going to hurt you pretty badly.

	Jesse
--