[rt-users] Upgrade issue - Possible permissions problem?

[jeff rak]

Hello all,

Just upgraded from 3.0.11 to 3.2.0. Everything seems to be working ok, 
except when I create a new ticket. As soon as I try to create a 
ticket, I'll hit submit, and it says:

RT Error:
No permission to view newly created ticket #255. 

And then this shows up in the error logs:


Jul  1 11:15:50 mis-server RT: DBD::Pg::st execute failed: ERROR:  
attributes: Permission denied. 
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder.pm line 140.  
(/opt/rt3/lib/RT.pm:250)
Jul  1 11:15:50 mis-server RT: DBIx::SearchBuilder error:ERROR:  
attributes: Permission denied. ^IQuery String is SELECT main.* FROM 
Attributes main   WHERE ((main.ObjectId = 255)) AND ((main.ObjectType 
= 'RT::Ticket'))   (/opt/rt3/lib/RT.pm:250)
Jul  1 11:15:50 mis-server RT: DBD::Pg::st fetchrow_hashref failed: no 
statement executing 
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder.pm line 158. 
(/opt/rt3/lib/RT.pm:250)
Jul  1 11:15:50 mis-server RT: 
<rt-3.2.0-255-1276-20.19.0402184022424 at recres.org> #255/1276 - Scrip 
20 New ticket via Email (/opt/rt3/lib/RT/Action/SendEmail.pm:208)
Jul  1 11:15:50 mis-server RT: DBD::Pg::st fetchrow failed: no 
statement executing 
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 
453.  (/opt/rt3/lib/RT.pm:250)
Jul  1 11:15:50 mis-server RT: DBD::Pg::st fetchrow_hashref failed: no 
statement executing 
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm line 
908.  (/opt/rt3/lib/RT.pm:250)
Jul  1 11:15:50 mis-server RT: RT::Attachment->Create couldn't, as you 
didn't specify a transaction  
(/opt/rt3/lib/RT/Attachment_Overlay.pm:121)
Jul  1 11:15:50 mis-server RT: 
<rt-3.2.0-255-1276-20.19.0402184022424 at recres.org> sent To: 
jrak at recres.org Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:268)
Jul  1 11:15:50 mis-server RT: DBD::Pg::st fetchrow failed: no 
statement executing 
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 
453.  (/opt/rt3/lib/RT.pm:250)
Jul  1 11:15:50 mis-server RT: DBD::Pg::st fetchrow failed: no 
statement executing 
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 
453.  (/opt/rt3/lib/RT.pm:250)
Jul  1 11:15:50 mis-server RT: Ticket 255 created in queue 'testing' 
by jrak (/opt/rt3/lib/RT/Ticket_Overlay.pm:695)
Jul  1 11:15:50 mis-server RT: WebRT: No permission to view newly 
created ticket #255. () (/opt/rt3/share/html/Elements/Error:53)


System is running PostgreSQL v. 7.2.4-5.80
apache:  2.0.40-11.9

-Rak