[rt-users] Wrapping of comment text.

[Ruslan U. Zakirov]

RT_Config.pm
# Default wrapping: "HARD"  (choices "SOFT", "HARD")
Set($MessageBoxWrap, "HARD");

				Ruslan.

dustin at cnw.com wrote:
> Hello,
> 
> When a user of our RT installation submits a comment on a ticket, the 
> comment is word-wrapped. Generally the word wrapping does not accommodate 
> the needs of the person submitting the comment (ie, wraps too soon, 
> making it difficult to read a comment). Word wrapping behavior also seems 
> to be different between submitting a new ticket and commenting on that 
> ticket. (It looks like newlines are being inserted somewhere in the line 
> after some number of characters).
>  
> I've tried to track down the source of the word wrapping and have been 
> unable to find it (I haven't looked *too* deeply). But adding a comment 
> seemed to happen somewhere within the autohandler and I had to stop 
> looking for the day.
> 
> I would like to know where this word wrapping occurs and how to change 
> the behavior of it. If this information is in the manual somewhere and I 
> have overlooked it, I apologize for asking.
> 
> Regards,
> Dustin