[rt-users] Permission denied on comment email -resolution

[Leon Sonntag]

First off, Thanks EVER so much for pointing me in the right direction  to 
"Niels Bakker <niels at bakker.net>"

The problem turned out to be that the sender was using a new email 
address(changed domain names).   That caused the permission denied 
error.  submitting under the old address works fine.  Now I just have to 
figure out the long term answer.  But I will submit that under a different 
post.

At 05:10 PM 6/30/04, you wrote:
>I'm getting a strange error on my email gateway comments.  When any email 
>is sent to the "queueName"-comment address it quietly dies.  The 
>correspond address works fine.  (Both setup as per the install guide)
>
>The maillog shows it being properly delivered.  The RT log show NOTHING. 
>My syslog has the following error:
>Jun 30 16:46:36 RTserver RT: Permission Denied 
>(/opt/rt3/lib/RT/Interface/Email.pm:724)
>
>File permissions don't seem to be a problem.
>
>Line 724 of Email.pm is:
>             #Warn the sender that we couldn't actually submit the comment.
>             MailError(
>                 To          => $ErrorsTo,
>                 Subject     => "Message not recorded",
>                 Explanation => $msg,
>                 MIMEObj     => $Message
>             );
>
>SETUP:
>Redhat 8
>RT 3.0.6
>Perl 5.8.0
>
>Any ideas would be appreciated....
>
>
>Most anything is easy after you've done it successfully a few times
>
>Leon Sonntag
>Innovative Web Applications
>leon at iwa-solutions dot com
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Most anything is easy after you've done it successfully a few times

Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com