[rt-users] changing email address for privileged users

[Leon Sonntag]

I just resolved an issue where a privileged user was trying to comment on a 
ticket using a new email address.  The comment email was dying with a 
"permission denied error"  I was able to use a short term work arround of 
going back to the old email address but would like to have a better long 
term solution.
   My question is "Is the email address that RT checks, in situations like 
this, hard-coded into the ticket or does it check the current settings(for 
that queue)?"


Most anything is easy after you've done it successfully a few times

Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com