[rt-users] Mason Handler Error after 3.2.0 installation.

[Leon]

Try check the file permissions of your RT folder. I had a similar 
problem. It seems that the RT folder wasn't accessible to the user i was 
using to run the web server with.

I also had a problem, that the extra modules that got installed for 
Perl, was in a folder that wasn't accessible to my Web server user.

I had to ensure that my user could access this Perl folder as well.

Camron W. Fox wrote:

>Alle,
>
>	I've just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3, Apache
>2.0.46, FCGI 2.4.0. All required perl mods are installed. After starting the
>apache server, I get the following errors in /var/log/httpd/error_log:
>
>Can't locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:
>/usr/local/rt3/local/lib /usr/local/rt3/lib
>/usr/local/lib/perl5/5.8.3/i686-linux /usr/local/lib/perl5/5.8.3
>/usr/local/lib/perl5/site_perl/5.8.3/i686-linux
>/usr/local/lib/perl5/site_perl/5.8.3 /usr/local/lib/perl5/site_perl .) at
>/usr/local/rt3/lib/RT.pm line 105.
>Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi line
>28.
>[Wed Jun 30 14:12:12 2004] [warn] FastCGI: server
>"/usr/local/rt3/bin/mason_handler.fcgi" (pid 18385) terminated by calling
>exit with status '13'
>
>Here is my rt setup in httpd.conf:
>
><SNIP>
>
>LoadModule fastcgi_module modules/mod_fastcgi.so
>
><IfModule mod_fastcgi.c>
>  FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout
>300 -processes 10
></IfModule>
>
><VirtualHost *:8888>
>DocumentRoot /usr/local/rt3/share/html
>AddDefaultCharset UTF-8
>Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/
><IfModule mod_fastcgi.c>
>  ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/
></IfModule>
></VirtualHost>
>
></SNIP>
>
>	Any help would be appreciated.
>
>Best Regards,
>Camron
>
>Camron W. Fox
>Hilo Office
>High Performance Computing Group
>Fujitsu America, INC.
>E-mail:		cwfox at fujitsu.com
>
>
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