[rt-users] Can custom fields be used this way?

[Jesse Vincent]

> standardised format for any given provisioning process.
> 
> >From our point of view, we could use the web interface to create a
> ticket - there's no need to process any inbound e-mail. But from
> looking at the documentation, there doesn't appear to be a way for
> anyone to change the custom fields once the ticket has been
> created. 

Click on a ticket's "Basics" tab or the "Custom Fields" title to update
the ticket's custom fields on the fly.
	Best,
	Jesse

> -- 
> Jim Segrave           jes at nl.demon.net
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