[rt-users] Can custom fields be used this way?

Michael S. Liebman m-liebman at northwestern.edu
Tue Jul 6 14:50:28 EDT 2004


On Tue, Jul 06, 2004 at 08:02:59PM +0200, Jim Segrave wrote:
> 2) NOC staff see request notificiation and verify that the request is
>    doable (router ports exists, etc). Noc staff adds address
>    assigments ot another custom field of the *same* ticket.
[snip happens]
> 4) NOC does configuration setup on router and sets the custom field to
>    indicate this is done.

I would do step 4 and possibly step 2 (except for your all-in-one
requirement) as dependent or child tickets of the provisioning
ticket. The logic is already in place to prevent closing a ticket if
dependencies aren't met so you would eliminate the need for the CF
indicating if the configuration is complete in step 4.

Michael
-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"



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