[rt-users] Approvals and custom scripts question

[Barnacle Bob]

Im writing a custom script for my approvals where i want a person to
get an email confirming if it was rejected or approved, and then do a
few other things with the ticket.  How are these status's handled?  is
it like approved=resolved and rejected=deleted or is it something
different?  Thanks in advance.

-Karl Pietri
Northview Public Schools