[rt-users] custom scrip, user-defined condition on custom field

[Wilson Abigaba]

Hey guys,

I want certain tickets to resolve automatically. The story and reason for
this may be long but in short it's that i wrote a certain script that
recieves mail, parses it and creates a ticket(by sending mail). But the
problem is that thise tickets remain new and unowned!

Then another problem is that i want guys at work to resolve and own tickts
by mail,..just sending to our rt instance...Is that possible?

All help appreciated
---
Wilson