[rt-users] Scrip not working

[Dennis Lattka]

Thanks. It was in fact my scrip that wasn't right. I had removed a ">" 
on the end of

Take Ticket <URL: 
{$RT::WebURL}Ticket/Display.html?Action=Take&id={$Ticket->id} >

which allows us to "Take" the ticket via an email client. The error 
message was a bit vague:


Jul  6 17:53:23 vrvs RT: error:    unexpected end of header   
(/usr/rt3/lib/RT/Template_Overlay.pm:341)

Thanks again.

Dennis


Brett Barnhart wrote:

>Personally, I use this:
>
>On Create Notify AdminCcs with template Transaction 
>
>It includes the text of the ticket, which is handy. (Otherwise, you have to
>log in to see what the ticket was about).
>
>  
>
>>-----Original Message-----
>>From: Dennis Lattka [mailto:dlattka at caltech.edu]
>>Sent: Wednesday, July 07, 2004 11:02 AM
>>To: rt-users at lists.bestpractical.com
>>Subject: [rt-users] Scrip not working
>>
>>
>>I have upgraded to 3.2.0 and have set up an autoreply to 
>>requestor scrip 
>>and that work well. However, I have tried several different scips to 
>>achieve the same purpose and that is to notify the support 
>>team in the 
>>event of a recently created ticket. These have all failed. I have the 
>>following:
>>
>>On Queue Change Notify AdminCcs with template New Ticket
>>On Create Notify AdminCcs with template New Ticket
>>
>>What is wrong? Watching the logs I see the autoreply go out but never 
>>anything to the support team.
>>Thanks in advance.
>>
>>-- 
>>Dennis Lattka                         	     dlattka at caltech.edu
>>Virtual Rooms Videconferencing Systems       http://www.vrvs.org
>>California Institute of Technology           http://www.caltech.edu
>>
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>>    
>>
>
>  
>

-- 
Dennis Lattka                         	     dlattka at caltech.edu
Virtual Rooms Videconferencing Systems       http://www.vrvs.org
California Institute of Technology           http://www.caltech.edu