[rt-users] Scrip not working

[Brett Barnhart]

Personally, I use this:

On Create Notify AdminCcs with template Transaction 

It includes the text of the ticket, which is handy. (Otherwise, you have to
log in to see what the ticket was about).

> -----Original Message-----
> From: Dennis Lattka [mailto:dlattka at caltech.edu]
> Sent: Wednesday, July 07, 2004 11:02 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Scrip not working
> 
> 
> I have upgraded to 3.2.0 and have set up an autoreply to 
> requestor scrip 
> and that work well. However, I have tried several different scips to 
> achieve the same purpose and that is to notify the support 
> team in the 
> event of a recently created ticket. These have all failed. I have the 
> following:
> 
> On Queue Change Notify AdminCcs with template New Ticket
> On Create Notify AdminCcs with template New Ticket
> 
> What is wrong? Watching the logs I see the autoreply go out but never 
> anything to the support team.
> Thanks in advance.
> 
> -- 
> Dennis Lattka                         	     dlattka at caltech.edu
> Virtual Rooms Videconferencing Systems       http://www.vrvs.org
> California Institute of Technology           http://www.caltech.edu
> 
> 
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