[rt-users] Confused with scripcondtion user defined.

[Jonathan Chen]

Hello All,

 

I’m trying to create a condition where…

 

1)       If the status of the tickets changes it will notify all

2)      BUT if the ticket status is changed to “resolved” it will not send out a notification to all but instead let the “Ticket Resolved” scrip be used.

 

 

I’ve read the below page and still can not figure out with my very limited Perl skill.

 

http://wiki.bestpractical.com/index.cgi?WriteCustomAction

 

Can’t figure out how to use…

 

perldoc /opt/rt3/lib/RT/ScripCondition.pm. 
 
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