[rt-users] Script User Condition help

[Jonathan Chen]

Ok, I am giving up on this without any PERL expert hints (A BIG ONE).   It seems I am able to recreate the RT scrip condition "ON STATUS CHANGE", but it's still failing to do what I wish to do.  

That is when ticket status set to "resolved" status, I would like the scrip to stop sending out "ON STATUS CHANGE" notifications.   Only do it when the ticket is under status.   I've tried to do a printf and see if there is something wrong $ticket->Status but am unable to get  a printf info.

Please help!   Thanks!


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my $TicketStatusCondition=$self->TransactionObj;
my $ticket = $self->TicketObj;

printf $ticket->Status;

if ($ticket->Status ne 'resolved')  {
    $TicketStatusCondition -> SetExecModule("AnyTransaction");
    $TicketStatusCondition -> SetApplicableTransTypes("Status");
    return(1);
}
else {
    return('undef');
} 
 
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