[rt-users] RT-Remind limiting to past due tickets

Brett Barnhart BrettB at hkusa.com
Thu Jul 8 11:31:13 EDT 2004


I want to only email summaries of past due tickets.

I see there is a section in the script:
 # Get hold of the tickets we're after, sorted by priority
    my $tickets = new RT::Tickets($RT::SystemUser);
    $tickets->LimitStatus(VALUE => 'new');
    $tickets->LimitStatus(VALUE => 'open');
    $tickets->LimitStatus(VALUE => 'stalled') if $showall;
    $tickets->LimitQueue(VALUE => $queue->Id);
    $tickets->OrderBy(FIELD => 'Priority', ORDER => 'DESC');
    my $user = RT::User->new($RT::SystemUser);

I assume that there is a value for Due Date?

Could someone tell me what entry I should add to limit to only past-due
tickets?

Thanks! 



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