[rt-users] approval on resolved
Michael Pilz
michael at maurer-it.com
Thu Jul 8 10:24:52 EDT 2004
hi
MySetup:
Debian sarge testing
apache 1.3.29
perl 5.8.3
rt 3.0.10
i set up approval and it works fine with this scrip,
On Create Create Tickets with template approval
and this template
===Create-Ticket: Approval
Subject: Approval for TOP
Depended-On-By: TOP
Queue: Approvals
Type: Approval
Content: Someone has created a ticket. you should review and approve it, so they can finish their work
ENDOFCONTENT
but it would be fine if the approval-admin gets just tickets with status resolved to approve, to check if the are really resolved and approve then.
On Resolve Create Tickets with template approval
is there a way to do so with the approve button and notify the requestor llike this
On Approve Notify Requestors with template Resolved
best regards
---------------------------------------------
Michael Pilz Projektleiter
__ __ __
/_/ /_/ /_/ Maurer IT Systemlösungen KEG
Kohlgasse 51/9, A-1050 Wien
__ __ www: www.maurer-it.com
/_/ /_/ mail: michael at maurer-it.com
phone: +43 1 545 449 714
__ __ fax: +43 1 545 449 722
/_/ /_/ mobile: +43 699 43 53 9
More information about the rt-users
mailing list