[rt-users] Getting Approvals working in RT 3.0.11-1

[Jens Porup]

On Mon, Jul 12, 2004 at 03:20:10PM +1000, Jens Porup wrote:

No one knows anything about Approvals out there?

Any help would be *most* appreciated....

> 
> G'day,
> 
> Using RT 3.0.11-1, I have set up a scrip in my incoming queue that is:
> 
> On Create, Create Tickets with Template:
> 
> 	===Create-Ticket:ticket_resolution
> 	Subject: Approve Resolved for ticket {$Tickets{'TOP'}->Subject}
> 	Depended-On-By: TOP
> 	Queue: Approvals 
> 	Cc: jensp at strategicdata.com.au
> 	Content: Someone has set an Incoming Batch ticket's state to Resolved. 
> 	You should review and approve it (or deny it) as necessary.
> 	ENDOFCONTENT
> 
> I have read Appendix 5 thoroughly, and also reviewed the helpful notes at 
> 	http://wiki.bestpractical.com/index.cgi?ApprovalCreation
> 
> But I still can't get anything to show up when I click approvals. 
> 
> I have gone into the __Approval queue and given root all permissions on tickets
> in that queue, but that seems to make now difference.
> 
> I'm actually trying to get this to work on a User Defined Condition:
> 
> 	return undef
> 	unless
> 	(
> 	($self->TicketObj->FirstCustomFieldValue('state') =~ /Resolved/i) ||
> 	($self->TicketObj->Status() =~ /resolved/i)
> 	);
> 	return 1;
> 
> But to isolate the problem I've testing this with a simple On Create, and it
> produces the same results--or lack thereof.
> 
> What am I doing wrong?
> 
> Thanks,
> 
> Jens
> 
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