[rt-users] RT XML/RPC interface

[Howard Jones]

Ruslan U. Zakirov wrote:
> As I know there is SOAP interface, but due "SOAP for perl" limitations
> it was obsoleted.
> Now, RT has REST interface and upcoming Atom.
> Best regards. Ruslan.

Ruslan,

But is there any documentation about this? I want to use this to create new
tickets from another system, but I don't undertstand what format the request
needs to be in.

I think it needs to go to http://rt.company.com/REST/1.0/ticket/new
and I think it needs to be a POST request.
I get a template by doing a GET to that address, but using that template in
a TEXTAREA posted to that URL only produces an error message.

How does it really work?

Best Regards,

Howard