[rt-users] RT XML/RPC interface

[Ruslan U. Zakirov]

Howard Jones wrote:
> Ruslan U. Zakirov wrote:
> 
>>As I know there is SOAP interface, but due "SOAP for perl" limitations
>>it was obsoleted.
>>Now, RT has REST interface and upcoming Atom.
>>Best regards. Ruslan.
> 
> 
> Ruslan,
> 
> But is there any documentation about this? I want to use this to create new
> tickets from another system, but I don't undertstand what format the request
> needs to be in.
> 
> I think it needs to go to http://rt.company.com/REST/1.0/ticket/new
> and I think it needs to be a POST request.
If you need unauthorized request then you can use
REST/1.0/NoAuth/mail-gateway
and send 'message' field as MIME formated block.

ticket/new is interface with auth.
you can always use user&pass GET/POST arguments

> I get a template by doing a GET to that address, but using that template in
> a TEXTAREA posted to that URL only produces an error message.
What error message?

> 
> How does it really work?
> 
> Best Regards,
> 
> Howard
> 
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