[rt-users] New install, opening index displays script content s or error

Robin Cull robin.cull at piresearch.co.uk
Wed Jul 14 08:42:21 EDT 2004


Shawn Jooste (CSP) wrote:
> Robin Cull wrote:
<SNIP>
>> 
> Ja you should see the login screen

I thought so.

<SNIP>
> i get the same error, i have no idea what causes it. Have you looked
> at 
> your httpd logs? what do they say? Post the log to the list so we can
> see. Also what DB are you using? Pg / MySQL? Modperl / FastCGI. I
> think 
> our errors are related.

I'm using MySQL and Modperl.  

When I connect to localhost on the same machine I get no error message in
the logs, when I connect with a remote machine I get:  

[Wed Jul 14 09:22:54 2004] [error] [client 192.152.48.152] Connect Failed
Access denied for user: '@localhost' to database 'pisupport-rt-test'! at
/usr/lib/rt/RT.pm line 149!
DBI connect('dbname=pisupport-rt-test;host=localhost','pisupport-rt',...)
failed: Access denied for user: '@localhost' to database 'pisupport-rt-test'
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 132
[Wed Jul 14 09:22:55 2004] [error] [client 192.152.48.152] Connect Failed
Access denied for user: '@localhost' to database 'pisupport-rt-test'! at
/usr/lib/rt/RT.pm line 149!

This leads me to believe that there are actually two problems.  One with the
script parsing and the other with remote connections.  

Any ideas?  

Thanks in advance.  

Robin



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