[rt-users] Changing Queue in custom scripts.

[Ruslan U. Zakirov]

http://wiki.bestpractical.com/index.cgi?WriteCustomAction
Look for:
"Change ticket's queue with target queue name"

				Best regards. Ruslan.

Barnacle Bob wrote:
> I am trying to setup a way for when a approval ticket gets approved,
> the parent ticket gets put in a different queue.  Is this a possible
> thing to do or should i look at implementing some other way for the
> workflow to go.  If it is possible could someone give me some hints as
> to how to do it.  I'm picking up more and more perl as i work on this,
> but im still very new to it.
> 
> I want to set it up this way so the maintenance staff can just grab
> any ticket out of a particular queue to work on rather than having to
> figure out if they are approved or not, since they are not very tech
> savy.  Thanks for any help in advance
> 
> -Karl Pietri
> 
> P.S. excuse this message if it was already sent, i did not recive a
> copy through the list and wondered if it was sent or not.
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