[rt-users] closing tickets via email

[Les Mikesell]

On Wed, 2004-07-14 at 16:30, Brett Barnhart wrote:
> Or maybe have just like a queue-comment at blah.com to make a comment have
> queue-resolve at blah.com to resolve... if the action would work, this would be
> very simple.

I have a couple of queues where any response from a privileged user
should close the ticket.  It's virtually all one question/one answer
and if the requester isn't satisfied he'll reply and re-open the
ticket anyway.  Is there any way to make that happen as a matter
of course through email?

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   Les Mikesell
    les at futuresource.com