[rt-users] closing tickets via email

[Brett Barnhart]

Or maybe have just like a queue-comment at blah.com to make a comment have
queue-resolve at blah.com to resolve... if the action would work, this would be
very simple.

> -----Original Message-----
> From: Joseph Spenner [mailto:joseph85750 at yahoo.com]
> Sent: Wednesday, July 14, 2004 4:06 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] closing tickets via email
> 
> 
> I've seen messages in the past about this, but can't
> locate any info about it in the documentation.
> I use RT 2.0.15 and would like to have the ability to
> close a ticket via email.  So, if the body of the
> email contains something like "RESOLVE-RT", it would
> resolve the existing ticket.
> My thinking was that I could simply do this via the
> aliases file.  So, instead of what I have now for my
> general queue:
> 
> general: "|/opt/rt2/bin/rt-mailgate --queue general
> --action correspond"
> 
> I would have something like this:
> 
> general:  "|/path/to/resolveCheck.pl"
> 
> and resolverCheck.pl would look something like:
> 
> @message=<STDIN>;
> $messageString=join(" ", @message);
> 
> if ($messageString =~ m/RESOLVE-RT/) {
> open (PIPE, "|/opt/rt2/bin/rt-mailgate --queue general
> --action resolve");
> print PIPE @message;
> close PIPE;
> }
> 
> else {
> open (PIPE, "|/opt/rt2/bin/rt-mailgate --queue general
> --action correspond");
> print PIPE @message;
> close PIPE;
> }
> 
> Unfortunately, "--action resolve" is not valid.  Only
> "comment" and "correspond" are valid.
> 
> Any other way to accomplish this?
> 
> Thanks!
> 
> 
> 
> 		
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