[rt-users] Ticket sent to RT via CC

[Jonathan Chen]

Hello all,

 

I think I’ve misconfigured RT 3.0.11 somewhere…  Here’s the scenario…

 

If I sent the ticket “To: ticket at rtserver.com,” RT should automatically generate a ticket.   But if changed to “CC: ticket at rtserver.com” it should not create a ticket right for the 1st email sent out to the RT server right? 
 
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