[rt-users] comments missing from tickets after import

[michael-list]

:) thanks mate, it was set to 1M, adjusted to 10M

thnx again 

michael

----- Original Message ----- 
From: "Bret Martin" <bam at miranda.org>
To: "michael-list" <michael-list at i4u.com.au>
Cc: <rt-users at lists.bestpractical.com>
Sent: Friday, July 16, 2004 5:05 AM
Subject: Re: [rt-users] comments missing from tickets after import 


> On Fri, 16 Jul 2004 01:07:55 +1000 "michael-list" wrote:
> > other problem ive noticed is the max attachment size that i can receive
> > is round 850 KB, yet i have $MaxAttachmentSize = 10000000; set in /opt/
> > rt2/etc/config.pm , both requestor and RT server boxes are on same     
> > isp's mail network which has a max size of 10MB so they're not stoping 
> > it. im just using standard sendmail install, got me stumped            
> >                                                                        
> > I've had a look in the rt-error log and no error relating to this, only
> > errors missing favicon.ico. i checked syslog, the following is what    
> > went into syslog when the email with an attachment larger than 900K    
> > arrived. the tickets make it to the system, but no mention about the   
> > attachment,                                                            
> 
> Does your database backend have any size limits in place?  If you're 
> using MySQL, what's your max_allowed_packet?
> 
> --Bret
> 
> 
> 
>