[rt-users] RTIR & RT compatibility issues

[Jarrod Loidl]

Hi all,

I managed to install RT3.011 without any problems on a server and
proceeded to have a play around with it (creating users, tickets, etc)
and did so without any dramas.

The second I installed RTIR over the top, it completely buggered up the
configuration.

Now I have two primary issues:
1) The login screen resembles a bunch of ascii characters with a button
that goes nowhere (I'd post a screendump but the mailing list rejects
the message then).

2) It has also somehow nuked the rt-mailgate config as well and now I'm
getting undeliverables nonstop (I'd post a sample delivery failure but
I'm not sure that will get through the list filters either).

Re: 
1) I assume that the original config and users are still there, just the
configuration is cactus.
2) I don't know why this broke it worked fine before. No changes were
made to the aliases file beyond the instructions.

The server is running Red Hat Enterprise Linux, Perl 5.8.4, RT3.011,
RTIR 1.05, Apache 1.3.31 (if other config info is required please don't
hesitate to ask).

Any and all assistance would be greatly appreciated.
-- 
Jarrod Loidl
IT Security of Infrastructure Services,
Information Technology Services, Monash University - Clayton
Phone: +61 3 99052055    Fax:   +61 3 99054746
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