[rt-users] Re-open ticket

[Leon]

It could be. i will check .
Thanks :))

Niels Bakker wrote:

>* rt at tux.datalink.co.za (Leon) [Sun 18 Jul 2004, 01:40 CEST]:
>  
>
>>Is there a facility in RT that will re-open a resolved ticket if someone 
>>sends a email to RT with the  ticket reference in the subject.
>>    
>>
>
>Yes, there's a Global Scrip, "On Correspondence Open Tickets with
>template Blank" that is respponsible for this.  Perhaps you removed this?
>
>
>	-- Niels.
>
>  
>