[rt-users] Re-open ticket

Niels Bakker niels=rt at bakker.net
Sun Jul 18 07:07:22 EDT 2004


* rt at tux.datalink.co.za (Leon) [Sun 18 Jul 2004, 01:40 CEST]:
> Is there a facility in RT that will re-open a resolved ticket if someone 
> sends a email to RT with the  ticket reference in the subject.

Yes, there's a Global Scrip, "On Correspondence Open Tickets with
template Blank" that is respponsible for this.  Perhaps you removed this?


	-- Niels.

-- 



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