* rt at tux.datalink.co.za (Leon) [Sun 18 Jul 2004, 01:40 CEST]: > Is there a facility in RT that will re-open a resolved ticket if someone > sends a email to RT with the ticket reference in the subject. Yes, there's a Global Scrip, "On Correspondence Open Tickets with template Blank" that is respponsible for this. Perhaps you removed this? -- Niels. --