AW: [rt-users] Can't call method "Parse" when sending email...SendEmail.pm && rt-crontool

["Möhrle, Martin"]

> Hello out there,
>I have some trouble with receiving mail with rt 3.0.11. rt is set up and running, sends and receives mails. The crontool >works finde for escalation. Now I´m trying to use it to send notification to owner of ticket if his/her tickets exceed their final >prio:
>
>"rt-crontool \
>   --search RT::Search::ActiveTicketsInQueue --search-arg 'General' \
>    --condition RT::Condition::PriorityExceeds --condition-arg '10'  \
 >   --action RT::Action::Notify --action-arg 'Owner' --verbose"
>
>The given Error message is: 
>"[crit]: Can't call method "Parse" on an undefined value at /usr/share/request-tracker3/lib/RT/Action/SendEmail.pm line 210.
> (/usr/share/request-tracker3/lib/RT.pm:257)
>2: Condition trifft zu..."
 
rt-crontool was not ment to send mail´s! Thanks to  Senoner Samuel to give me that hint!
Use Mr. Bishops rt-reminder script  <http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind> http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind. 
 
>in system.log:
>"No template object handed to RT::Action::Notify=HASH(0x8f91788)  (/usr/share/request->tracker3/lib/RT/Action/SendEmail.pm:197)  
>No transaction object handed to RT::Action::Notify=HASH(0x8f91788)  (/usr/share/request->tracker3/lib/RT/Action/SendEmail.pm:201)  
>Can't call method "Parse" on an undefined value at /usr/share/request-tracker3/lib/RT/Action/SendEmail.pm line 210.  >>(/usr/share/request-tracker3/lib/RT.pm:257)"
 
>rt is insalled on debian, apache 1.3.x, mysql, perl 5.8x. does anybody have a hint for me what i have been doing wrong? or >ist there a faq for the rt-crontool.
 
>thanks in advance
>martin
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