[rt-users] SelfService Help

[Ben Fineman]

Thanks for your response. I had actually found that Wiki entry before, but I
wasn't able to figure out much from it. I tried the address you sent me, but
perhaps I am just missing something. Our RT lives at the root of our host
machine's web directory, so the address is simply "http://our.rt.com/". If I
go to "http://our.rt.com/SelfService/" it just brings up what appears to be
the normal login screen. Is there something else I need to configure? Is
there a special guest username and password I can use here?

Thanks,
Ben 

-----Original Message-----
From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
Sent: Thursday, July 29, 2004 2:24 AM
To: bfineman at internet2.edu
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] SelfService Help

http://wiki.bestpractical.com/index.cgi?SelfService
or use direct URL to look at it
http://your.rt.com/path/to/rt/SelfService


Ben Fineman wrote:
> Good afternoon,
> 
> We are in the process of rolling out RT for our organization, and I had a
> couple of questions. We would like to restrict access to limit SPAM
> (although I know the SpamAssassin can run on top of it too) in the
following
> way: internal users would have non-staff accounts that would allow them to
> email in and open tickets that way. External requestors (ie, those with
> emails not set up as users) would need to submit requests using a web
form.
> It is setting up this form that I need help with. I have read that there
> exists something called SelfService which might help me with this, but I'm
> unsure how to set it up. Could someone point me in the right direction?
> 
> Apologies if this has been covered; I can't get any search results from
the
> archive.
> 
> Thanks,
> Ben
> 
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> Internet2
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