[rt-users] Stats problem with RT3.2.1

[Richard Ellis]

> Message: 5
> Date: Fri, 30 Jul 2004 07:16:11 -0500
> From: "Bryan Pennington" <bpennington at trevorn.com>
> Subject: RE: [rt-users] Stats problem with RT3.2.1
> To: <rt-users at lists.bestpractical.com>
> Message-ID: <20040730121528.1815E84C0B4 at pallas.eruditorum.org>
> Content-Type: text/plain;	charset="us-ascii"
> 
>  
> I disabled the mod_j2k so those errors went away. However I still get:
> 
> [notice] child pid ##### exit signal Segmentation fault (11)
> 
> Everytime I try to create a graph.
> 
> Is someone else using Stats3 successfully with RT 3.2.1? 
> 
> Can someone tell me how to test the Chart script from the command line to
> determine if it's my web server or Chart itself? I tried to cut and paste
> from the html source with no luck.
> 
> Thanks,
> Bryan
> 
> 
> -----Original Message-----
> From: Michael S. Liebman [mailto:m-liebman at northwestern.edu] 
> Sent: Thursday, July 29, 2004 5:53 PM
> To: Bryan Pennington; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Stats problem with RT3.2.1
> 
> At 04:41 PM 7/29/2004, Bryan Pennington wrote:
> >Here's my problem,
> >My stats run but I don't get a graph. Instead I get this in my apache
> >error_log:
> >
> >[Thu Jul 29 15:23:25 2004] [error] jk2_init() Can't find child 15726 in 
> >scoreboard [Thu Jul 29 15:23:25 2004] [notice] workerEnv.init() ok 
> >/etc/httpd/conf/workers2.properties
> >[Thu Jul 29 15:23:25 2004] [error] mod_jk child init 1 -2 [Thu Jul 29 
> >15:23:26 2004] [notice] child pid 15724 exit signal Segmentation fault 
> >(11)
> Are you running mod_perl? It looks like their is some incompatibility
> between something you are doing and mod_jk, which is something to take up
> with the Jakarta project.
> 
> Michael
> 
> -- 
> Michael S. Liebman                      m-liebman at northwestern.edu
>                  http://msl521.freeshell.org/ "I have vision and the rest of
> the world wears bifocals."
>         -Paul Newman in "Butch Cassidy & the Sundance Kid" 
> 
> 
> 
> 
> 
> 
> ------------------------------
> 
> Message: 6
> Date: Fri, 30 Jul 2004 09:01:39 -0400
> From: "Michael S. Liebman" <m-liebman at northwestern.edu>
> Subject: Re: [rt-users] Stats problem with RT3.2.1
> To: Bryan Pennington <bpennington at trevorn.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <20040730130139.GB28972 at SDF.LONESTAR.ORG>
> Content-Type: text/plain; charset=us-ascii
> 
> On Fri, Jul 30, 2004 at 07:16:11AM -0500, Bryan Pennington wrote:
> >  
> > I disabled the mod_j2k so those errors went away. However I still get:
> > 
> > [notice] child pid ##### exit signal Segmentation fault (11)
> > 
> > Everytime I try to create a graph.
> 
> You still haven't told us if you are using mod_perl or fastcgi to run
> RT. What version of Perl? What exact versions when you say "the
> latest" GD and GD::Graph?
> 
> > Is someone else using Stats3 successfully with RT 3.2.1? 
> 
> Yup, I am and I'm sure Kelly and Rik are also. I'm running on FC1, RT
> 3.2.1, httpd-2.0.50, perl-5.8.3, mod_fastcgi-2.4.2, gd-2.0.17 and GD
> 2.11.
> 
> > Can someone tell me how to test the Chart script from the command line to
> > determine if it's my web server or Chart itself? I tried to cut and paste
> > from the html source with no luck.
> 
> There should be a test script included in either the statistics
> distribution or the GD distribution itself. At least one of those had
> it at some point.
> 
> Michael

I'm using it quite successfully with 3.2.1 and APache/mod_perl 1.3.X
codeline.

We even have debug code for some new features which I will shortly be
sending to Kelly for inclusion in the core Stats release so it
definately works.

The GD test package should let you test this successfully.

Silly question, but have you tried removing the stats package and
re-applying it?

Rik