[rt-users] RT install Mac OS X
Matt Grosland
grosland at mtsu.edu
Thu Jun 3 13:34:15 EDT 2004
Hi Diana!
I currently have RT3 running on an OS X.3 server. Now that it's running,
it's very stable, but I have to tell you that the install was a pain, as
many of the dependencies are not on OS X by default. I'm also a Unix guy,
and had to do alot of Unix-y like stuff to get this up and running.
That having been said, I will try to answer some of your questions.
First, the Terminal application is your friend, if you haven't figured
this out by now.
To find your version of perl, simply type:
perl -v
at a Terminal prompt. That will give you the version number and more info
than you probably wanted.
You don't want to configure the *installer* in the same directory you are
going to install RT3 in. When configuring you are telling the
installation mechanism information it needs to know prior to installing
RT. If you install into the same directory, you will overwrite files that
the installer needs. If you want to keep everything on your web server
under one site, I'd simply make an 'rt' directory in your
/Library/WebServer/Documents directory (or whatever your default web
documents folder is), and make that the directory where rt will be
installed.
As for the dependencies, when you run script that checks for your
dependencies, make sure that none of them are listed as 'not found'. RT
will break without them. I had a hell of a time with this on previous
versions of RT and older OS X versions, but as I recall I only had a few
stumbling blocks in this install. Make sure you look at the command
options and choose the correct database type.
In OS X.3, in order to create a group you need to have a basic
understanding of how Workgroup manager works (unless you're a Unix guru).
Workgroup manager is the easiest way to get a group created...open
Workgroup manager, click the 'Accounts' button at the top, then click the
middle button on the left that looks like a bunch of merry fellows. You
can then hit the 'New Group' button at the top, and name it appropriately.
Doing this from unix is a little more tricky and not worth mentioning
unless you really want to go that route.
I ran into a problem installing this on a fresh copy of OS X server,
because it did not have the Unix utilities 'make' and others. These you
may need to install (I don't remember where these are off the top of my
head).
Even when this is all done, there is still a fair amount of work
left. I had to spend a while getting the mail stuff to work, and
configuring the RT config file appropriately. Honestly, if you don't know
Unix at all this will be difficult. I would really spend some time
getting to know Unix and 1 or 2 basic text editors (vi or emacs, for
example). The Unix for Dummies books are great for beginners, and I'd
recommend it for you if you have no Unix experience.
But, if you'd like I can try to help you through the mail part. Let's see
if we can actually get you to a point where you can load RT on a web browser.
Let me know if you have any issues regarding the aforementioned
information (details help!).
-Matt
> Message: 4
> Date: Wed, 2 Jun 2004 20:00:13 -0500
> From: Diana Clarke <justdiana at wideopenwest.com>
> Subject: [rt-users] RT install Mac OS X
> To: rt-users at lists.bestpractical.com
> Message-ID: <5E7E2486-B4F9-11D8-A6DA-000A95985054 at wideopenwest.com>
> Content-Type: text/plain; charset=US-ASCII; format=flowed
>
> I'm having trouble installing Request Tracker. I have LOTS of
> questions so if you can help me - off list may be the way to go...
>
> I am NOT a programmer, don't know perl or unix - but I'm not afraid to
> learn or bang around to try to figure stuff out.
>
> My goal is to install on to the school web server where i work - which
> is running OS X 10.3.4 Server, Apache 1.3.28, mysql 3.23.49 and php
> 4.3.2
>
> Currently, I'm installing on a laptop running OS X 10.3 (client - not
> Server) and everything else the same
>
> I think I have perl 5.8.3 - how would I check to find out?
>
> In following the documentation on the site, I got thru step 3 - all the
> dependencies. I'm confused about WHERE I'm installing. Ultimately it
> has to run from my web server, so it seems like it should be going into
> the webserver directory, but step 1 or 2 says NOT to configure in the
> directory you want to install???? BTW, I'm not sure I did 1 or 2
> correctly either.
>
> Step 4 says create a new unix group - I'm not sure I did this or did it
> correctly.
>
> Step 5 is where I get totally stuck - First where's the rt directory -
> which one? where's it supposed to be? None of the commands work for
> me (make install, make initialize-database or make dropdb) regardless
> of what directory I navigate to.
>
> Also, since I played with all of this in Terminal (as root - of course)
> I can no longer use my laptop as a testing server as the Web sharing
> won't start up and the web browser tells me that it can't find "the
> server localhost"!!!
>
> Thanks in advance for ANY help! I appreciate your time and energy.
> Diana
>
>
>
> ------------------------------
>
> Message: 5
> Date: Wed, 2 Jun 2004 23:34:00 -0400
> From: "Hall, Eric M." <ehall at amaxx.com>
> Subject: RE: [rt-users] Unable to open tck via email
> To: "Dale Bewley" <dlbewley at ucdavis.edu>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <22FE880162A7B449AC605D3E6E2D93440CAAEF at corpsrv.amaxx.net>
> Content-Type: text/plain; charset="us-ascii"
>
> You are right... That fixed it!!! Thank you... Next question for you....
> When someone emails the 'helpdesk' I would like it send them a link that
> can check the status of the tck. Any idea?
>
> I see it added a user (the email address) each time someone new send an
> email . However the user is unable to login with that userid.
>
>
> Thanks again
>
> -----Original Message-----
> From: Dale Bewley [mailto:dlbewley at ucdavis.edu]
> Sent: Wednesday, June 02, 2004 5:32 PM
> To: Hall, Eric M.
> Subject: Re: [rt-users] Unable to open tck via email
>
> What MTA are you using? Most likely it doesn't think the
> /opt/rt3/bin/rt-mailgate is safe to run on incoming email. If you run
> sendmail look for info on smrsh.
>
> On Sun, 2004-05-30 at 19:24, Hall, Eric M. wrote:
> > Group
> > I'm new to this program. I'm trying to open tck via email.
> > I read the doc and thought I have it but I get an error
> >
> > Here is my /etc/aliases file under mailman aliases
> >
> > rtir: "| /opt/rt3/bin/rt-mailgate --queue 'Incident Reports'
> > --action correspond --url http://www.domain.net/"
> >
> >
> > When sending a message I get this back
> >
> > There was a SMTP communication problem with the
> > recipient's email server. Please contact your system administrator.
> >
> > < WebServ #5.5.0 X-Unix; 69>
> >
> >
> > Any ideas?
> >
> >
> >
> > ______________________________________________________________________
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > RT Developer and Administrator training is coming to LA, DC and
> Frankfurt this spring and summer.
> > http://bestpractical.com/services/training.html
> >
> > Sign up early, as class space is limited.
> --
> Dale Bewley - dlbewley a/t lib.ucdavis.edu Unix Administrator - Shields
> Library - UC Davis
>
>
>
>
>
>
> ------------------------------
>
> Message: 6
> Date: Thu, 03 Jun 2004 15:40:51 +1200
> From: Jamie Baddeley <jamie.baddeley at fx.net.nz>
> Subject: [rt-users] database: user password encryption
> To: rt <rt-users at lists.bestpractical.com>
> Message-ID: <1086234050.15449.384.camel at titan.fx.net.nz>
> Content-Type: text/plain
>
> Hi,
>
> I'm wanting to use mod_auth_pgsql to connect to the user table of the
> database so I can use my RT user/pass pair for apache authentication.
>
> I want to use my RT DB as the master user db for other websites.
>
> mod_auth_pgsql can deal with crypt and MD5 coded passwords.....
>
> what format does rt store the passwords in? Because it's not working for
> me....saying there's a password mismatch..
>
> My apache snippet looks like this:
>
> AuthType basic
> AuthName "Access via Postgres"
> Auth_PG_host aa.bb.cc.dd
> Auth_PG_port 5432
> Auth_PG_user xxxxxxx
> Auth_PG_database xxx
> Auth_PG_pwd xxxxxxxxxxx
> Auth_PG_pwd_table users
> Auth_PG_uid_field name
> Auth_PG_pwd_field password
> Auth_PG_encrypted on
> Auth_PG_hash_type MD5
> <LIMIT GET POST>
> require valid-user
> </LIMIT>
>
>
>
> tia,
>
> jamie
> --
>
>
>
>
> ------------------------------
>
> Message: 7
> Date: Thu, 3 Jun 2004 00:23:40 -0400
> From: "Witold Koziel" <Witold_Koziel at kaplan.com>
> Subject: [rt-users] RTFM Tab
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> <8DF9D814B996F54C8FAE018DB1CA6A2F1E4492 at 888mail1.kaplaninc.com>
> Content-Type: text/plain; charset="Windows-1252"
>
> In our setup several bussines groups have rights to access their respective queues only. We have installed RTFM and would like to restict access to the RTFM tab only to the limited number of privileged users.
> Does anyone have suggestions how to do this?
> Running RT 3.0.7_01.
>
> -Thanks,
>
> Witek
>
>
> ------------------------------
>
> Message: 8
> Date: Wed, 2 Jun 2004 21:27:46 -0700
> From: "Niedens, Travis" <Travis_Niedens at redlands.edu>
> Subject: [rt-users] RTFM for windows
> To: "rt-users at lists.bestpractical.com"
> <rt-users at lists.bestpractical.com>
> Message-ID: <30D0F22BE0464E4F98580F12FD65D7A8343D1D at exch.redlands.edu>
> Content-Type: text/plain; charset="us-ascii"
>
> Jesse/Autrijus,
>
> Is there going to be a Windows port of RTFM? Very curious since our HD
> people are asking about it. Also, they are asking about inventory tracking.
> We are somewhat doing this right now with custom fields but would love for
> there to be a separate product/feature specifically for this.
>
> Thanks,
> Travis Niedens
> Network Manager
> University of Redlands
>
>
>
> ------------------------------
>
> Message: 9
> Date: Thu, 03 Jun 2004 15:21:12 +1000
> From: vinita vigine MURUGIAH <vinita at cs.mu.OZ.AU>
> Subject: [rt-users] bug in SEARCH - watcher
> To: rt-users at lists.bestpractical.com
> Message-ID: <40BEB548.8050004 at cs.mu.oz.au>
> Content-Type: text/plain; charset="us-ascii"
>
> HI I have 2 problems
>
> 1) Search for Cc doesn't return any result, also following error found
> in rt.html
> [Thu Jun 3 04:59:28 2004] [error]: RestrictionsToClauses: I don't know
> about Cc yet at /local/host/apps/rttest/lib/RT/Tickets_Overlay.pm line 1976.
>
> After I did the following it worked
>
> [vinita at mulga] RT [2:108] rcsdiff Tickets_Overlay.pm
> ===================================================================
> RCS file: Tickets_Overlay.pm,v
> retrieving revision 1.1
> diff -r1.1 Tickets_Overlay.pm
> 104a105
> > Cc => ['WATCHERFIELD' => 'Cc',],
>
>
>
> 2) There is no way to list all the tickets I created (requester) and all
> the ticket I'm watching as Cc.(not sure the fix yet)
> If I do a search for 'requester email address is <myemail>' followed by
> 'Cc email address is <myemail>' the query are joined by 'AND'
> what I need is a 'OR' join.
>
> I'm think of doing something to Tickets_Overlay::LimitWatcher,
> Instead of passing the TYPE as the FIELD can we fix a string say called
> 'Watcher' so that the quires will be 'OR'ed???
>
> Any idea??
> Thanks
>
> --
>
>
> warm regards
> Vinita Vigine Murugiah
> Email : vinita at cs.mu.oz.au
>
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>
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