[rt-users] RT install Mac OS X

Benjamin Boksa b.boksa at sidebysite.de
Thu Jun 3 18:22:02 EDT 2004


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Dunno if this is helpful, I wrote it some time ago:

http://www.boksa.de/tutorials/rt3_macosx.mpp

Regards,

Benne

Am 03.06.2004 um 03:00 schrieb Diana Clarke:

> I'm having trouble installing Request Tracker.  I have LOTS of 
> questions so if you can help me - off list may be the way to go...
>
> I am NOT a programmer, don't know perl or unix - but I'm not afraid to 
> learn or bang around to try to figure stuff out.
>
> My goal is to install on to the school web server where i work - which 
> is running OS X 10.3.4 Server, Apache 1.3.28, mysql 3.23.49 and php 
> 4.3.2
>
> Currently, I'm installing on a laptop running OS X 10.3 (client - not 
> Server)  and everything else the same
>
> I think I have perl 5.8.3  - how would I check to find out?
>
> In following the documentation on the site, I got thru step 3 - all 
> the dependencies.  I'm confused about WHERE I'm installing.  
> Ultimately it has to run from my web server, so it seems like it 
> should be going into the webserver directory, but step 1 or 2 says NOT 
> to configure in the directory you want to install????  BTW, I'm not 
> sure I did 1 or 2 correctly either.
>
> Step 4 says create a new unix group - I'm not sure I did this or did 
> it correctly.
>
> Step 5 is where I get totally stuck - First where's the rt directory - 
> which one?  where's it supposed to be?  None of the commands work for 
> me (make install, make initialize-database or make dropdb) regardless 
> of what directory I navigate to.
>
> Also, since I played with all of this in Terminal (as root - of 
> course) I can no longer  use my laptop as a testing server as the Web 
> sharing won't start up and the web browser tells me that it can't find 
> "the server localhost"!!!
>
> Thanks in advance for ANY help!  I appreciate your time and energy.
> Diana
>
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