[rt-users] Unable to open tck via email

[Hall, Eric M.]

You are right... That fixed it!!! Thank you... Next question for you....
When someone emails the 'helpdesk' I would like it send them a link that
can check the status of the tck. Any idea? 

I see it added a user (the email address) each time someone new send an
email . However the user is unable to login with that userid.


Thanks again

-----Original Message-----
From: Dale Bewley [mailto:dlbewley at ucdavis.edu] 
Sent: Wednesday, June 02, 2004 5:32 PM
To: Hall, Eric M.
Subject: Re: [rt-users] Unable to open tck via email

What MTA are you using? Most likely it doesn't think the
/opt/rt3/bin/rt-mailgate is safe to run on incoming email. If you run
sendmail look for info on smrsh.

On Sun, 2004-05-30 at 19:24, Hall, Eric M. wrote:
> Group
>  I'm new to this program. I'm trying to open tck via email. 
> I read the doc and thought I have it but I get an error
> 
> Here is my /etc/aliases file under mailman aliases
> 
> rtir:         "| /opt/rt3/bin/rt-mailgate --queue 'Incident Reports'
> --action correspond --url http://www.domain.net/"
> 
> 
> When sending a message I get this back
> 
>             There was a SMTP communication problem with the 
> recipient's email server.  Please contact your system administrator.
> 
>             < WebServ #5.5.0 X-Unix; 69>
> 
> 
> Any ideas?
> 
> 
> 
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--
Dale Bewley - dlbewley a/t lib.ucdavis.edu Unix Administrator - Shields
Library - UC Davis