[rt-users] Scrip to resolve a ticket based on subject text?

[Dave Thacker]

On Friday 04 June 2004 16:52, Charles Jones wrote:
> I am trying to integrate "Big Brother" into RT.  Basically BB is a
> systems monitoring system that sends emails/alerts when things go awry.
> So far I have BB sending copies of the alerts into RT, which opens a
> ticket.  What I need to do is have a Scrip that can automatically
> resolve a ticket upon the receipt of a resolved email from BB, which is
> denoted by an alert ID of 0.
>
I'm curious.  How are you screening out duplicate notifications if an alarm is 
not caught in time?  You could create a lot of tickets if an alarm went 
un-answered.

DT

-- 
Dave Thacker
SysAdmin, DBA, Postmaster, Odd Jobs
Omni Hotels Reservation Center
V:402-952-6535 F:402-334-8013 M: 402-981-4613 (24/7)