[rt-users] Scrip to resolve a ticket based on subject text?

[Charles Jones]

Dave,

Two ways. First we have 24/7 support that responds to all alerts, so none go un-answered for long. Second, it's throttled on the BB side, it's configured to not send more than X number of alerts per X minutes, and in some cases only send 1 alert for certain conditions.

-Charles

Date: Fri, 4 Jun 2004 17:11:32 -0500
From: Dave Thacker
Subject: Re: [rt-users] Scrip to resolve a ticket based on subject
	text?

On Friday 04 June 2004 16:52, Charles Jones wrote:

>> I am trying to integrate "Big Brother" into RT.  Basically BB is a
>> systems monitoring system that sends emails/alerts when things go awry.
>> So far I have BB sending copies of the alerts into RT, which opens a
>> ticket.  What I need to do is have a Scrip that can automatically
>> resolve a ticket upon the receipt of a resolved email from BB, which is
>> denoted by an alert ID of 0.
>>
>  
>
I'm curious.  How are you screening out duplicate notifications if an alarm is 
not caught in time?  You could create a lot of tickets if an alarm went 
un-answered.

DT