[rt-users] newbie needs a quick hand

Kevin Bailey kbailey at freewayprojects.com
Tue Jun 8 18:17:56 EDT 2004


hi guys,

i have set up request-tracker1 on a debian box and its seems to be
working fine via the web interface and i have set up some users.

i have set up a queue (say queue1) and what i'd like to do is allow
clients to send emails to 
queue1 at freewayprojects.com
and this should create a ticket in the queue.

is this where 

rt:     |"/path/to/lrt/bin/rt-mailgate general correspond"

in the docs comes in?

would i set up 

queue1 at freewayprojects.com: |"/usr/bin/rt-mailgate queue1 correspond"

in the mail aliases file?

thanks for any help,

kev bailey





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