[rt-users] approvals

[Tim]

Hi everyone -- I am trying to get the approvals system working but am not
having any luck.  I've been through the list archives, but have not found
my solution yet.  I am running 3.0.11 on fedora core 2 with apache 2 and
fastcgi.  I'm also a rt newbie, so please be nice :).

This is my configuration --

For queue General, I have defined
Template: (Approval Template)
===Create-Ticket: approval
Subject: approval for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals
Type: Approval
Content: Someone has created a ticket. you should review and approve it, so they can finish their work
ENDOFCONTENT

Scrip:
On Create, Create Tickets, TransactionCreate, Approval Template


When I create a ticket in General, it does appear to create a ticket in
the Approvals queue, but I can only get to that ticket by clicking on the
dependency in the original ticket, and the 'approval' sidebar link does
show the approval requests.  I need the requests to also appear in the
Approvals queue though so I can search through them.

Approve works as expected, except that I'd like it to send out emails.
Reject doesn't work -- it rejects the approval ticket, but a quick look
through etc/initialdata leaves me suspecting that the original ticket should
be deleted when this happens?  Also, it appears that any users can
approve/reject any approval request -- how do I fix that?

One more thing, what is the __Approvals queue for, and do I need to do
something special to use its templates/scripts?  I tried enabling it and
setting it to the queue for approvals in my Approval Template, but that
didn't work -- no approval tickets were generated after I did that.


Thanks in advance for your help,

Tim