[rt-users] Take ticket on open

Ruslan U. Zakirov cubic at acronis.ru
Wed Jun 9 14:43:27 EDT 2004


Nicolas Kravec (QC/EMC) wrote:
> Quick question,
>  
> Is there an easy way to make it so that if a tech opens a ticket, then 
> that person automatically becomes the owner (takes) the ticket as well?
Yes, this is possible to do with scrip.
>  
> Thanks for any help,
Enough?
>  
> Nicolas Kravec
> Ericsson Research



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