[rt-users] Take ticket on open
Nicolas Kravec (QC/EMC)
nicolas.kravec at ericsson.com
Wed Jun 9 14:37:29 EDT 2004
Quick question,
Is there an easy way to make it so that if a tech opens a ticket, then that person automatically becomes the owner (takes) the ticket as well?
Thanks for any help,
Nicolas Kravec
Ericsson Research
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