[rt-users] occasional problem of dis-owning tickets

[Ruslan U. Zakirov]

Douglas E. Warner wrote:
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> Several of our users have expressed a problem where, on resolve + reply, the 
> ticket will be given to 'Nobody' after they save.
> I would blame 'fat fingers' here, but it's been happening too often, and the 
> user the ticket is given to is always 'Nobody', not any other user in the 
> queue.
> I'm not really sure where to start debugging this (to find out if it's RT or 
> user error).  Does anybody have any ideas about what might trigger this?
I know only one legal case when ownership can be lost it's ticket's 
Queue change. When you're changing queue and current owner doesn't have 
right 'OwnTicket' on target queue then he loses ownership.

> 
> Some info about my installation:
> RT 3.0.9
> MySQL 4.0.14
> Apache 1.3.29
> mod_perl 1.29
> mostly default scripts
> 
> - -Doug
> 
> - -- 
> Douglas E. Warner    <dwarner at ctinetworks.com>     Network Engineer
> CTI/PAdotNET         http://ctinetworks.com        +1 717 975 9000
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> =Thob
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