[rt-users] occasional problem of dis-owning tickets

[ann at drop.2organize.com]

Doug Warner wrote:

> Several of our users have expressed a problem where, on resolve + reply, the
> ticket will be given to 'Nobody' after they save.
> I would blame 'fat fingers' here, but it's been happening too often, and the
> user the ticket is given to is always 'Nobody', not any other user in the
> queue.
> I'm not really sure where to start debugging this (to find out if it's RT or
> user error).  Does anybody have any ideas about what might trigger this?

We had a similar problem; I made a bug report of it in May.

See http://rt3.fsck.com/Ticket/Display.html?id=5627&user=guest&pass=guest
for my writeup of the problem.  It doesn't look like anything has been
done with it yet.

I was able to observe this happening on a fresh RT installation (RT 3.0.9,
Perl 5.8.3, mysql 4.0.18), so I'm pretty sure it is an RT problem.
Our current work-around is to do another action between the take and the
resolve, such as viewing the basic page.

- Ann