[rt-users] rt CLI and custom fields when creating tickets

[Michael S. Liebman]

At 12:20 PM 6/9/2004, Paul Schmidt wrote:
>The additional lines in ticket.tmpl for the custom fields are:
>
>Department: Information Technology
>LFC: Chris
>Replacement: e4100

Take a look at the documentation for Ticket_Overlay.pm. The template format 
is described in there. It explains how to use the custom field number to 
insert those values.

Michael

-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                 http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"